--- title: "LiveDesk | Digital Workplace Features for Contact Center Excellence" meta: description: "Explore the powerful features of LiveDesk—designed to boost hybrid team productivity, streamline CX workflows, and deliver exceptional customer experiences across digital workplaces." --- [Failed to load image](/) [Pricing](https://cxex-bridge.lovable.app/pricing) [Features](https://cxex-bridge.lovable.app/features) [Contact](https://cxex-bridge.lovable.app/contact) [Schedule a Demo](https://cxex-bridge.lovable.app/schedule-demo) [Home](https://cxex-bridge.lovable.app/)%20[Pricing](/pricing) [Features](https://cxex-bridge.lovable.app/features) [Contact](https://cxex-bridge.lovable.app/contact) [Schedule a Demo](https://cxex-bridge.lovable.app/schedule-demo) # LiveDesk in a nutshell LiveDesk is a macro-collaboration tool that AUGMENTS micro-collab tools like Teams, Slack or Meet to streamline Line & Live management of CX hybrid and distributed teams. ### Build & Configured by your people LiveDesk unifies everything your people need such as live support, information, and care, in one app. Managers get a single view to track all users and activities, eliminating the chaos of fragmented tools and chat rooms. - Drag, drop & size feature-rich pods like chat, critical updates, files, and polls. - All on one (web app) page with 3 areas: main floor, social zone and management hangout. - Easily group users by team and role, each with their own read, write and configure permissions. Loading workspace demo... ![LiveDesk Key Principles](https://cxex-bridge.lovable.app/assets/livedesk-workspace-v3-Buy8-kxp.gif) ## Supercharge your existing tools Already using Microsoft Teams or Google Meet? LiveDesk takes team collaboration to the next level by providing a unified digital workplace for all your CX workers. - Enhances Microsoft Teams and Google Meet workflows for CX teams. - Optimises collaboration across remote and in-office staff. - Available on Genesys AppFoundry and other Contact Centre as a Service (CCaaS) platforms for easy integration into your existing tech stack. ## Functional pods for every need Each LiveDesk is customised with a selection of powerful pods that provide feature-rich functionality and drive performance. ### USERS Drag & drop users into roles with permissions, so they can thrive in the digital workplace. ### SMARTCHAT Intelligent chat with threading so conversations don't clutter. ### BILLBOARD Display important announcements and force critical updates so nothing is missed. ### POLL Need feedback from the field? Create instant polls to get any information from your team -right away. ### PICTURE It paints a thousand words…Put branding, process flows, and motivational images to liven your LiveDesk ### WEB Display your MI dashboards so everyone knows and is on the pulse ### PULSE Get a feed of mood from everyone and identify when someone might need additional support. ### SHARE Post briefs or whatever you wish, with read audit trails so you're sure they're checked out. Hover over individual pods below for more information ![Virtual Office](https://cxex-bridge.lovable.app/lovable-uploads/816eddae-8124-439e-909d-12977c078dd3.png) ![](https://cxex-bridge.lovable.app/lovable-uploads/navbar-mockup.png) ![LiveDesk Logo](https://cxex-bridge.lovable.app/lovable-uploads/1902fba4-b9ea-4eb8-943f-8aaa5cc93388.png) Livedesk![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg) - Broadcast message ###### Broadcast message Broadcast something as a popup message to all users or to individual people. Enforce a checkbox that requires the user(s) to acknowledge they have seen your message before closing the popup. Edit department lobby message ###### Lobby message The lobby message allows you to produce a message that will be displayed to all users as they log into LiveDesk. Enable mood meter --- - Toggle emcee only area Toggle full screen --- - End session for all --- - Go to LiveDesk admin Open metrics dashboard ###### Admin and Metrics Access your administration area to configure who can access your department and update configurations. Visit the LiveDesk metrics page to learn about how agents and managers are performing. Layouts![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg) - Create new layout --- - Main layout Training layout ###### Layouts LiveDesks can have multiple layouts configured. Each layout can have different pods enabled and different positions and sizes. Pods![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg) - Image![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Note![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Users![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Chat![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Threaded chat![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Files![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Poll![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Web![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Mood meter![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Multi-department![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg) ###### Pods LiveDesks is made of pods. In this menu you can see existing Pods and create new ones. Selecting a Pod will add it to the manager area of the LiveDesk, so that it can be resized and positioned in the perfect place. Help![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg) - Helpdesk External documents External dashboard ###### Help links You can configure help links to show in the LiveDesk top bar. These links are accessible by anyone in the LiveDesk, so they are perfect to have quick access to important urls. ![Raised hand](https://cxex-bridge.lovable.app/lovable-uploads/e872017c-e02a-4688-a8b6-2d7fe779309a.png)![Arrow down](https://cxex-bridge.lovable.app/lovable-uploads/54eeace4-5f41-4e7e-beca-e8213fde964d.png) - ![](https://cxex-bridge.lovable.app/lovable-uploads/raised-hand-black.svg)Raised hand![](https://cxex-bridge.lovable.app/lovable-uploads/agree.svg)Agree![](https://cxex-bridge.lovable.app/lovable-uploads/disagree.svg)Disagree![](https://cxex-bridge.lovable.app/lovable-uploads/coaching.svg)Coaching![](https://cxex-bridge.lovable.app/lovable-uploads/troubleshooting.svg)Troubleshooting![](https://cxex-bridge.lovable.app/lovable-uploads/break.svg)On break![](https://cxex-bridge.lovable.app/lovable-uploads/meeting.svg)Meeting![](https://cxex-bridge.lovable.app/lovable-uploads/floorwalking.svg)Floorwalking --- - Clear status ###### Status People can use the status menu to apply a status to their name on the user list. Statuses can be used to know what activity each person is doing or to quickly poll your desk about something. Amy Doe![](https://cxex-bridge.lovable.app/lovable-uploads/advisor.svg)![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg) - ![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Change my role![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Change my location ###### Location Each person can set their location to be either "home" or "office". Depending on their location there will be a "roof" icon on top of their profile in the users list. --- - ![](https://cxex-bridge.lovable.app/lovable-uploads/chevron.svg)Go to department --- - Logout from LiveDesk - Failed to load image Failed to load image Failed to load image Failed to load image Failed to load image Failed to load image Failed to load image Failed to load image Failed to load image Failed to load image ## Role-based interface LiveDesk puts everyone on the same page, but what they can see and do is based on their role. #### MANAGERS ACCESS LAYOUT METRICS PULSE Managers have complete control over their LiveDesk environment: they can change the layout, add to each pods content and see everything. #### FLOORWALKERS VIEW SUPPORT CHAT Floorwalkers provide real-time support through dedicated smartchat pods, claiming agent questions to take them to their own chat thread. #### AGENTS VIEW CHAT MOOD Agents can view information, provide feedback or request support in the main floor, and access the social zone. ## 3 steps to revolutionise your customer support LiveDesk easily integrates with your contact centre work structure. As it augments your existing collaboration investment such as Microsoft Teams, injecting LiveDesk can be achieved in less than 24 hours. 1 ### Go to LiveDesk web page No downloads required. LiveDesk is a webapp that you can access using your preferred browser 2 ### Create Your LiveDesk Set up your LiveDesk with layouts tailored to your operations' needs, with feature-rich pods in Main, Social and Management zones 3 ### Invite Your Team E-vite your team members to join the LiveDesk you've created for them. The app walks them through all they need to know by role. ## Ready to upgrade your CX & employee experience? Book a demo to see the power of LiveDesk and how it can impact your CX teams' wellbeing, engagement & productivity. [Schedule a Demo ](https://cxex-bridge.lovable.app/schedule-demo) ![LiveDesk Logo](https://cxex-bridge.lovable.app/lovable-uploads/fd317d85-15fe-47d7-9785-202b2ec65a25.png) Seamless collaboration for distributed CX teams, enhancing both customer and employee experience. #### Company - [About Us](https://cxex-bridge.lovable.app/about-us) - [Blog](https://blog.cloudworks.cc/) - [Contact Us](https://cxex-bridge.lovable.app/contact) #### Product - [Features](https://cxex-bridge.lovable.app/features) - [Pricing](https://cxex-bridge.lovable.app/pricing) - [FAQ](https://cxex-bridge.lovable.app/faq) #### Contact Us Kingsgate 1 Tower Wharf Birkenhead, CH41 1LH [info@livedesk.cc](mailto:info@livedesk.cc) © 2026 LiveDesk. All rights reserved. [Privacy Policy](https://cxex-bridge.lovable.app/privacy-policy) [Terms of Service](https://cxex-bridge.lovable.app/terms-of-service)